Field Service Technician II

Join our vibrant and growing Team!

We are looking for an advanced Field Technician to join our team in the Denver metro area. 

Gatekeeper Systems, Inc. is the global leader in retail loss prevention, operations management, and analytics with headquarters in southern California. As an essential business, for over 20 years, we have led the industry with innovative technologies and top-notch customer service, while minimizing risks to customers and security personnel.


Are you well versed in installation of devices in a retail environment such as point of sale systems, alarm systems, or security systems? 


Do you have three plus years experience in electrical and low voltage devices?


Do you value safely utilizing hand and power tools? 



Join the team at Gatekeeper Systems and watch your career grow! We offer competitive compensation and benefits packages that include: 

Competitive salary

Medical, dental, and vision benefits that begin the month following hire date

Wellness benefits such as Headspace

Employer matched Retirement savings (401k) 

Generous paid time off


Work under the supervision of the Field Services Manager and guidance of Field Services Engineer

Install, service, and troubleshoot the Company's Cart Containment and other systems

Perform Preventive Maintenance of the Company’s Cart Containment and other systems

Complete any service and repair work orders, primarily within your assigned areas as they arise

Travel (up to 70%) to various areas of the country, with flexibility of working night and weekend shifts, to complete installation, service and maintenance of the Company’s systems 

Makes substantive and comprehensive decisions on job sites regarding appropriate work needed to remedy system issues

Perform multiple tasks in a fast-paced environment, pay attention to detail, while remaining highly organized and efficient

Assistance in the training of Field Services Technicians, ASP, and Contractors 

Take and follow through on directions and instructions while remaining customer focused 

Adhere to the Company’s standard operating procedures

Abiding commitment to Company’s Core Values, Mission, and Vision

Utilization of installation and service scheduling systems and other service and expense tracking



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.   The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Ability to perform multiple tasks in a fast-paced environment; adaptable

Attention to details

Be highly organized and efficient

Ability to take directions and follow through on instructions

Ability to handle difficult customers with diplomacy, tact, and problem-solving

Have good oral and written communication skills

Have good leadership skills

Have experience working with Security Camera Systems, Point of Sales Systems, Electrical Devices, and Wireless Devices

Have experience with dustless concrete cutting and asphalt

Have experience installing devices in a retail environment

Have experience running wires through walls and ceilings

Have experience troubleshooting and tuning electrical devices

Have experience bending and running conduit

Have experience using power tools and scissor lifts

Computer and other software proficiency in installation and service scheduling systems and other service and expense tracking 



Minimum 3+ years of experience directly related to the installation of devices in a retail environment such as point of sale systems, alarm systems, or security camera systems

Minimum 2 years’ experience in electrical and low voltage devices, concrete cutting, bending, and running conduit, and running wires through walls and ceilings; and experience with power tools and scissor lifts

Experience as general contractor or related fields are highly desirable 

Strong communication and collaboration skills are a must to ensure cooperation and positive results

Valid driver’s license and clean driving record


Gatekeeper Systems, Inc., is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.

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