Field Service Technician II
Join our vibrant and growing Team!
We are looking for an advanced Field Technician to join our team in the Denver metro area.
Gatekeeper Systems, Inc. is the global leader in retail loss prevention, operations management, and analytics with headquarters in southern California. As an essential business, for over 20 years, we have led the industry with innovative technologies and top-notch customer service, while minimizing risks to customers and security personnel.
Are you well versed in installation of devices in a retail environment such as point of sale systems, alarm systems, or security systems?
Do you have three plus years experience in electrical and low voltage devices?
Do you value safely utilizing hand and power tools?
Join the team at Gatekeeper Systems and watch your career grow! We offer competitive compensation and benefits packages that include:
Medical, dental, and vision benefits that begin the month following hire date
Wellness benefits such as Headspace
Employer matched Retirement savings (401k)
Generous paid time off
ESSENTIAL JOB FUNCTIONS
Work under the supervision of the Field Services Manager and guidance of Field Services Engineer
Install, service, and troubleshoot the Company's Cart Containment and other systems
Perform Preventive Maintenance of the Company’s Cart Containment and other systems
Complete any service and repair work orders, primarily within your assigned areas as they arise
Travel (up to 70%) to various areas of the country, with flexibility of working night and weekend shifts, to complete installation, service and maintenance of the Company’s systems
Makes substantive and comprehensive decisions on job sites regarding appropriate work needed to remedy system issues
Perform multiple tasks in a fast-paced environment, pay attention to detail, while remaining highly organized and efficient
Assistance in the training of Field Services Technicians, ASP, and Contractors
Take and follow through on directions and instructions while remaining customer focused
Adhere to the Company’s standard operating procedures
Abiding commitment to Company’s Core Values, Mission, and Vision
Utilization of installation and service scheduling systems and other service and expense tracking
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to perform multiple tasks in a fast-paced environment; adaptable
Attention to details
Be highly organized and efficient
Ability to take directions and follow through on instructions
Ability to handle difficult customers with diplomacy, tact, and problem-solving
Have good oral and written communication skills
Have good leadership skills
Have experience working with Security Camera Systems, Point of Sales Systems, Electrical Devices, and Wireless Devices
Have experience with dustless concrete cutting and asphalt
Have experience installing devices in a retail environment
Have experience running wires through walls and ceilings
Have experience troubleshooting and tuning electrical devices
Have experience bending and running conduit
Have experience using power tools and scissor lifts
Computer and other software proficiency in installation and service scheduling systems and other service and expense tracking
EDUCATION AND/OR EXPERIENCE
Minimum 3+ years of experience directly related to the installation of devices in a retail environment such as point of sale systems, alarm systems, or security camera systems
Minimum 2 years’ experience in electrical and low voltage devices, concrete cutting, bending, and running conduit, and running wires through walls and ceilings; and experience with power tools and scissor lifts
Experience as general contractor or related fields are highly desirable
Strong communication and collaboration skills are a must to ensure cooperation and positive results
Valid driver’s license and clean driving record
Gatekeeper Systems, Inc., is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.
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