Careers

Customer Experience Associate

ROLE SUMMARY

The Customer Experience Associate role reports to their Customer Experience team, leads, interacts and functions cooperatively with the Customer Experience team, Field Services, Engineering, Business Development Officers, Accounting, Operations as well as supporting customers.The Customer Experience Associate I position is responsible for, but not limited to:professional and efficient communication while processing service and reorder shipment requests from assigned customers.

Essential Job Functions:

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

One year of office experience and six months of customer service experience.Experience in a technical or manufacturing environment is highly desirable. Strong communication skills, ability to multi-task and ability to retain training knowledge to work independently are a must.

LANGUAGE SKILLS

Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to all team members and levels within the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

OTHER SKILLS AND ABILITIES

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member occasionally works near moving mechanical parts inside the warehouse environment.

The noise level in the work environment is usually moderate. It includes office equipment, such as, phones, computers, and printer/copy machines.

DISCLAIMER

This Job Description is a general overview of the requirements for the position.It is not designed to contain, nor should it be interpreted as being all inclusive of every task which may be assigned or required. It is subject to change, in alignment with company/department needs and priorities. Presence of the job description or role does not guarantee employment.

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