Gatekeeper Systems

Support

If you need to place a service call, please call our 24 hour toll-free Customer Service Hotline at 888.808.9433 and select option #1. Between the hours of 5 p.m. PST and 7:30 a.m. PST, select option #5 to activate our emergency dispatch service.

CUSTOMER SERVICE

When it comes to customer service and support, we place the highest priority on quickly and efficiently meeting the needs of our customers. From simple inquiries to priority-response service visits, we aim to be there every step of the way, night or day.

SERVICE STANDARDS

In the event of a service request, Gatekeeper Systems® will respond promptly to ensure a quick resolution. Response times are dependent upon the urgency of the customer's need.

Once service has been completed, we will follow-up via telephone call to notify the appropriate personnel of service scheduling and again upon completion of the service to confirm that service was performed and the issue resolved.

Cart Containment
Shopping cart and trolley containment solutions include CartControl® the well known one wheel locking solutions, and CartControl+® the more aggressive two wheel solution.

Cart Management
Gatekeeper Systems' Cart Management solutions include the CartManager® cart pusher line and the CartLock coin locking solutions.

Loss Prevention
Push-out theft occurrences are pushed out of your life with the purchek® loss prevention solution.

Service
Gatekeeper Systems prides itself on superior service when you need it. If you are experiencing difficulties we encourage you to look over the support section of the Web site. Many issues may often be easily resolved. If you have evaluated the support section and are still experiencing issues please find our contact information here.